European Parliament Library

Get along, get it done, get ahead, interpersonal communication in the diverse workplace /, Geraldine E. Hynes - pbk

This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a sec-tion on how to develop employees' communication competencies through formal training
Table Of Contents
Preface -- Communication cornerstones -- Diversity appreciation -- Cultural competence -- The sequence for success -- Get along -- strategies for finding out what's going on -- Strategies for strengthening work relationships -- Get it done -- Strategies for communicating job expectations -- Strategies for giving corrective feedback -- Strategies for managing conflict -- Strategies for detecting deception -- Get ahead -- Trends in the global work environment -- Strategies for thriving in tomorrow's global workplace -- Appendix 1 Managerial communication competencies survey -- Appendix 2 Presentation rubric -- Listener feedback about presentation -- Appendix 3 Work plan template -- Bibliography -- Index
Physical Description
1 online resource (xii, 179 p.)
Specific Material Designation
Form Of Item

Library Locations

  • EP Library Luxembourg

    Rue du Fort Thüngen, Luxembourg, L-1313, LU
  • EP Library Strasbourg

    7 Place Adrien Zeller, Allée du Printemps, Strasbourg, F-67070, FR
  • EP Library Brussels

    60 rue Wiertz, Brussels, B-1047, BE