European Parliament Library

Listen up or lose out, how to avoid miscommunication, improve relationships, and get more done faster, Robert Bolton and Dorothy Grover Bolton

Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications
Table Of Contents
. I. Why improve your listening? Quality listening enhances work relationships -- Listening well is good business -- A good listener is a rare find -- Quality listening strengthens personal relationships -- pt. II. Do's and don'ts of great listening. Trouble spots in the talking -- listening process -- Identifying your listening missteps -- Reducing major missteps -- Skill-based listening -- Whose turn is it? -- Focus your attention -- Be a great asker -- Creating and sequencing productive questions -- pt. III. Reflecting content. Reflective listening : antidote to miscommunication -- Paraphrase what's important -- Listen through the pauses -- pt. V. Reading and reflecting other people's feelings. Why listen to people's feelings? -- "Rea" people's feelings -- Reflect feelings and meanings -- pt. V. Things to keep in mind. Wrap it up with a summary reflection -- Results-focused listening -- The listening spirit -- Make great listening part of your everyday life
Physical Description
xviii, 268 p., 23cm

Library Locations

  • EP Library Brussels

    60 rue Wiertz, Brussels, B-1047, BE
  • EP Library Luxembourg

    Rue du Fort Thüngen, Luxembourg, L-1313, LU