European Parliament Library

Just listen, discover the secret to getting through to absolutely anyone, Mark Goulston ; foreword by Keith Ferrazzi

Contributor
Summary
The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectively Make even a
Table Of Contents
COVER; TITLE; COPYRIGHT; CONTENTS; FOREWORD; PREFACE TO THE PAPERBACK EDITION; ACKNOWLEDGMENTS; SECTION I: THE SECRET TO REACHING ANYONE; 1 WHO'S HOLDING YOU HOSTAGE?; The Persuasion Cycle; The Secret: Getting Through Is Simple; 2 A LITTLE SCIENCE: HOW THE BRAIN GOES FROM ""NO"" TO ""YES""; The Three-Part Brain; Amygdala Hijack and the Death of Rational Thought; Mirror Neurons; From Theory to Action; SECTION II: THE 9 CORE RULES FOR GETTING THROUGH TO ANYONE; 3 MOVE YOURSELF FROM ""OH F#@& TO OK""; Get Through to Yourself First; Speed Is Everything; The ""Oh F#@& to OK"" Process
Language
eng
Literary Form
non fiction
Copyright
Edition
1st edition
Note
Includes index
Physical Description
1 online resource (272 p.)
Specific Material Designation
remote
Form Of Item
online
Isbn
9780081443644

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